Frequently Asked Questions
How much is my delivery?
Delivery fees start at $3.99 for online orders. Menu prices are the same as Dine or Togo menu price. If paying with a credit card, there is a 3% service fee. A tip for the driver is suggested. For out-of-zone delivery, please call office at 334.212.8010 to make special arrangements if we can delivery in your area.
What about Tips?
Our drivers use their own vehicles and gas. They work hard to assure that your meal is delivered to you promptly professionally. As with all food service wait staff, they rely on tips as their major source of income. Unlike restaurant wait staff, our drivers do not serve multiple tables. They dedicate themselves exclusively to your order. The entire delivery process for our drivers from start to finish can take up to one hour. A 15-20% gratuity is suggested on all orders. Our drivers sincerely appreciate your generous consideration.
When should I order?
Orders should be placed at least 1 hour before desired delivery time. If there is incliment weather please allow extra time for a safe delivery. If you want it at a specific time, please place an advance order at least 2 hours in advance and 24hrs in advance for orders over $125.
Can I place an order for a future time?
YES! We recommend placing an Advanced Order to help ensure your desired delivery time. Advanced orders can be placed online up to 30 days before desired delivery time.For orders greater than 7 days out, We call you the day of to confirm that you are still expecting it.
How long does it take?
We do our best to get your order to you as quickly as possible, almost always within 45-60 minutes. Please take into consideration that, restaurant preparation time, weather and traffic may affect us from time to time, therefore we cannot guarantee a delivery time. Advanced Orders take Priority.
Will my food arrive fresh?
Absolutely! We submit your order to the restaurant for preparation based on driver availability. This means that your order begins being prepared only when we have a driver on the way to the restaurant to pick it up. Your order goes immediately into a specialized thermal insulated catering bag to keep it hot and fresh, and then it is delivered directly to you. You couldnt get it hotter if you went to get it yourself!
Refer any questions to firstname.lastname@example.org.